Start a request
Sign in, open the order in your account, and submit a return request with the reason and supporting detail. For damaged or incorrect deliveries, keep the packaging and attach clear evidence when support asks for it.
Customer care
Returns and refunds
A fair, traceable process for damaged, incorrect, defective, or eligible unopened products. Hygiene and safety restrictions apply to opened cosmetics.
Eligibility
Opened or used personal-care products are normally not returnable for change of mind because of hygiene and safety. This does not limit remedies available for damaged, defective, counterfeit, or incorrectly supplied goods.
Resolution and refunds
Approved items must follow the return instructions. Refunds are sent to the original method where supported; cash-on-delivery orders may require verified bank details supplied through a secure support process.